Customer Debt Success Stories
We love making a positive impact on our customers lives. Don't just take our word for it. Keep reading to see how we've helped some of our customers so far
Find out how we make a difference.
At Debt Help Genius, we take pride in providing the highest levels of customer service. We treat our customers like people, not numbers, and we won’t let you face debt alone.
Read some of the debt success stories from our customers below. Every one of them is a real story, from a real person experiencing real challenges…
“All staff are amazing… nothing ever seems like too much trouble.“
I was a self-employed hairdresser, but my mother fell ill and so I had to reduce my hours to help care for her. After her passing, my youngest daughter began having issues with both her physical and mental health, so I then took more time off work to care for her, too.
Some time later, my daughter suffered a stroke, which led her to become disabled, and so I took over care of my grandchildren.
I was on a bus one day and noticed an ad in the newspaper for a debt management service with a different provider. I started a Debt Management Plan with them, but I always felt as though I was being judged and was made to feel worse about my situation.
Since coming to Debt Help Genius, all the staff have been amazing. Every time I call them with a query, I am always provided with brilliant information and it helps me feel more relaxed to know they are here to help with anything.
“Very helpful & reassuring.”
i
I took on my husband’s debts, which quickly got out of hand. I had my own business at the time, which was doing well, so the debts seemed manageable at first, but the interest was so big that the amount just wasn’t going down. Then the business wasn’t bringing in much work, and the debts kept going up.
The payments I was making to creditors before entering into an IVA were astronomical, and barely covering the interest, leaving me with only a tiny bit to live on after paying everything.
Debt Help Genius has definitely helped me to live a better life, and I can put debt out of my head most of the time now. When I get the occasional contact from creditors, I know that I can call Debt Help Genius and they will look into it for me, straight away.
“I really cannot speak too highly of Debt Help Genius they literally saved my life.”
i
I had over £30k worth of debt and didn’t know what to do to clear it. Because of the amount and my fluctuating income, it was a long haul.
Throughout the process the Advisors at Debt Help Genius were patient, helpful and empathetic in equal measure, even when I missed a payment. They regularly reviewed my situation and never allowed me to make a payment I could not afford, or without ensuring my priority debts were up to date, and contacted each creditor in the event of a change in my circumstances.
Fortunately, I was able to sell my house due to a break-up with my partner and the equity allowed me to clear the outstanding balance, which had reduced to less than £11k.
Without the team at Debt Help Genius, I doubt I would have got to the position of solvency in which I now find myself.
"It's taken so much stress away... they've really given me my life back."
I got into debt from a series of circumstances, really. I had a better job at the time, and I was in a relationship which ended badly, and I was left with a lot of his debt. Lessons learnt, I suppose…
My monthly repayments previously were unmanageable, and I was becoming very stressed. Joining MoneyPlus Advice has really taught me how to manage my money and to be much more aware. My finances are so much more structured now, and it’s just what I needed.
Everyone at Debt Help Genius is so helpful and understanding, I’ve got nothing but praise – they’ve turned my life around. I have such a large amount of debt but there is no judgement from anybody.
